Increase API request time - Response not received in 25 seconds

[jitesh_tandel]

Your Task History ID

IjU3NjUwNTZlMDYzNTA0MzI1MjY5NTUzMTUxM2I1MTYxNTQzODBmMzUi_pc

Hello Support Team,
I have integrated ZAK API in the Pabbly. I am facing the error "Response not received in 25 seconds" constantly.
I read the following thread and it mentioned you should add a delay, which is not possible. We depend on the third-party API so we can't do customization like you mentioned. Our Pabbly integration is completely dependent on the third-party API(ZAK API) and we can't add delay in all API calls. Hope you agree with you. It is only 1-2 API endpoints, I can do something but we used many API endpoints.
https://forum.pabbly.com/threads/pa...rror-response-not-received-in-25-seconds.855/

As I read in the below thread. Could you please increase the API request time to 60 seconds?
https://forum.pabbly.com/threads/keep-getting-api-response-timeouts-due-to-25-second-rule.26974/

Let me know if you have any questions.

 

[ArshilAhmad]

Hi @jitesh_tandel,

Currently, it’s not possible to increase the response time. If you would like it to be increased, please submit your request on our dedicated platform.

Connect: Core Feature Request | Pabbly

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roadmap.pabbly.com

Our development team will look into your request and, if possible, implement the changes you are requesting.

 

[jitesh_tandel]

Thanks.
Our automation is time-sensitive. We send messages to our customers at specific times. We can hold a maximum of 2 minutes delay, but beyond that, it is not suitable for our customers. I know the pabbly re-executed failed jobs also but it does not make sense it re-executed after 15-20 minutes successfully after failure attempts.
We don't know how to do programming so we can't do customization the way you have suggested on the forum to prevent response time limit issues. The Pabbly is useless If we need to programming. If we need to complete automation using programming language then we don't buy your paid subscription anymore .
Can you extend extend request limit for the API jobs specific to our account?

 

[jitesh_tandel]

Someone has already requested this feature almost years ago and it is still not implemented in the core version.
First, check your feature request and then advice please. Check the below threads.

API | Pabbly

Your API POST request timeout is way too low (15s) and prevents us from integrating with other platforms. By comparison, the same request in Integromat has a default timeout of 40 seconds (which can also be adjusted to even longer - see screenshot below - found in the documentation here)...

roadmap.pabbly.com

Why is Pabbly's API request timeout so low?

I asked about this a few times on Facebook but never received a clear answer. I'm wondering why Pabbly's API timeout is so low (15 seconds) in comparison to Integromat's (40 seconds by default, which can also be adjusted to anywhere between 1-300 seconds). As a result of this extremely low...

forum.pabbly.com

 

[ArshilAhmad]

We have forwarded your request to our technical team from our end.

 

[ArshilAhmad]

I had a discussion with the technical team, and they informed me that currently it's not possible to increase the timeout limit for the custom API request you are trying to execute.

 

[jitesh_tandel]

What do you suggest to make sure the Pabbly API request is reliable?
Do you have any updates on the API feature request?

 

[ArshilAhmad]

What do you suggest to make sure the Pabbly API request is reliable?

The application you are trying to execute the endpoint of needs to send a response within 25 seconds for it to work reliably every time. There is no other workaround.

Do you have any updates on the API feature request?

Currently, we don't have any updates on this. The timeout limit remains 25 seconds.