Issue with a workflow

Status: Open · Asked by Dan Cook on · 0 views

Dan Cook — Question ·
Your Workflow URL: IjU3NjYwNTY4MDYzZTA0MzY1MjY4NTUzZDUxMzEi_pc
Task History ID: IjU3NjUwNTY0MDYzZTA0MzQ1MjZkNTUzZDUxMzU1MTZhNTQzODBmMzQi_pc
Consent to Access & Modify: I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

There appears to be an issue with this workflow.
It is sending out two whatsapp messages to each person.
It has been doing this the last few weeks but I can't see why it is doing that.

Can we please look into this?
Thanks

Dan Cook — Reply ·

It is a scheduled workflow and it actually appears to trigger twice for some reason.

Dan Cook — Reply ·

There is another workflow that is scheduled weekly that sends whatsapps and is also triggering twice.

Preeti Paryani — Reply ·

Hi @dan90,

Thank you for reporting this.

This is a known issue, and our team is already working on it. We will also share your instance with the team for further review.

As soon as we receive any updates, we will get back to you.

Thanks & Regards,
Preeti Paryani
Customer Support Associate
Pabbly.com
Preeti Paryani — Reply ·

Hi @dan90,

Thank you for your patience.

The scheduler-related issue has now been resolved by our team. We recommend monitoring the future executions of your workflow to ensure everything runs as expected.

If you notice the issue occurring again, please let us know, and we will be happy to assist you further.

Thanks & Regards,
Preeti Paryani
Customer Support Associate
Pabbly.com

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