Kajabi error - email already taken

[Anastasia]

We have some Pabbly Connect flows which connect WooCommerce orders with granting offers in Kajabi.

However, twice in the last 2 days we've had an error at the granting access to an offer step, telling us the email is already taken. Now, the assumption is not that all those requests come from old or new members in Kajabi, it is a mix of both. Can you help us figure out what's going wrong?

For the Pabbly team, most recent error reference: IjU3NjcwNTZjMDYzMDA0MzQ1MjY5NTUzNTUxMzY1MTYwNTQzNCI_3D_pc

Thanks,

Anastasia

 

[Pabblymember11]

Hey @Anastasia

Kindly check the person's email address once in your Kajabi if it is already enrolled in the respective offer. If yes then the action step will be considered as "Already Taken".

 

[Anastasia]

Hi! No, the person has not already been granted the offer. They are ordering multiple products in one order, and one order fails to materialise, with Kajabi returning the error above.

 

[Anastasia]

A follow up (hypothetical, and for future projects) question: if our product ids are set up as Forks in a flow, and one order webhook has multiple product ids, will only the first fork with an id that matches be followed in a flow? Will the other products not be completed?

 

[Pabblymember11]

A follow up (hypothetical, and for future projects) question: if our product ids are set up as Forks in a flow, and one order webhook has multiple product ids, will only the first fork with an id that matches be followed in a flow?

In that case, the first Id will always be enrolled in your offer but for this, we would recommend you use the Iterator action step in your workflow, which will process every Id from your trigger response and process it once by once.

To use the Iterator action step you can refer to the following video tutorial -

 

[Anastasia]

Thank you! And for my previous comment, denoting that the Kajabi error was not due to offer already being granted?

 

[Anastasia]

Regarding the Iterator:

Does it iterate through the first object, run that data through the fork, then iterate through line_item 1 and run it through the fork etc? So, does the program run through the fork function run through every object in the array until there are no more, or does it stop when True?

 

[Pabblymember11]

Hey @Anastasia

And for my previous comment, denoting that the Kajabi error was not due to offer already being granted?

As we can see from your Kajabi action step you were using an External User Id in your action step and because of that your other enrolling email address was not getting accepted.

So, as a solution please avoid passing the "External User Id" field.

 

[Anastasia]

Hi! Thanks for the response. For customer who don't have previous Kajabi accounts, won't that create issues when trying to locate them or when Kajabi creates an account?

 

[Pabblymember11]

For customer who don't have previous Kajabi accounts, won't that create issues when trying to locate them or when Kajabi creates an account?

You can give it a try to avoid passing the "External user ID" once since you are getting mostly unique users.

 

[Anastasia]

Hi! We need to have a known unique id that's allocated to billing email so we can also process refunds. Any suggestions?

 

[Pabblymember11]

Hey @Anastasia

In the Kajabi action step if you are using the same Email address in the "External user ID" field and in the Email address field then you need to pass the unique email address in every execution.

Else, if you pass the same email address again to the Kajabi it will consider it as "Taken".

Here is a sample on the exact where if the same address has passed it is considered as taken.

 

[Emil Valcar]

Hello @Supreme I am a different user with a similar problem, and I was wondering if you might help me with this.
I have connected ThriveCart with Kajabi through Pabbly.
When a user that was already in Kajabi tries to purchase a new product in ThriveCart, I receive a similar error that the email address is taken.
After realising this, in the Kajabi action step I have set the external user id field to be populated by the email address.
I have read your previous message, and there you say that if I do this Kajabi will consider the email address as taken. And you also say taht to avoid this so that the offer can be granted, I need to pass the unique email address in every execution. How do I exactly set this in Pabbly (passing the unique email address in every execution)?

What I am trying to accomplish is that Kajabi won´t reject granting offers to users that are already in their system. Can you please tell me exactly how I should set this up in Pabbly, so that previous Kajabi users who want to purchase a new product are not denied access?

Thank you in advance!

 

[PabblyMember4]

Hey @Emil Valcar

Kindly create a new thread in the Private section and share your Kjabi's username and password on it and mention the same issue there so that we will do the testing and modify the endpoint if required.

Also, please note that when you are creating the thread in the private section then it will be visible to you and only us.

 

[Emil Valcar]

Hey @Emil Valcar

Kindly create a new thread in the Private section and share your Kjabi's username and password on it and mention the same issue there so that we will do the testing and modify the endpoint if required.

Also, please note that when you are creating the thread in the private section then it will be visible to you and only us.

Thanks for the heads up, @Kunal I will do that.