multiple flows for the same email recieved task

I have had multiple tasks in my Jira workflow created as it looks like the email was recieved multiple time.

Hello @Aaron hunt,

Thank you for sharing the details.

We have checked your workflow, and it appears that in the Jira “Create Issue” action, the data is being passed from a Text Formatter step where static values are used. Because of this, the same data is sent every time the workflow runs, resulting in multiple Jira issues with identical details.

To resolve this, please ensure that you map dynamic data (such as email content or unique identifiers) within the Text Formatter step, so that each execution sends unique data to Jira.

This will prevent duplicate issue creation with the same values.

Let us know if you need help updating the mapping.

I could do with help as cant see where this is since the change in layout

Hello @Aaron hunt,

Please refer to the attached screencast where we’ve highlighted the changes that need to be made:
https://www.awesomescreenshot.com/video/51936703 key=0cda22715d43b10ee94d31d6e60fa31d

Kindly review it, make the suggested updates, and let us know how it goes.

Thanks So much Preeti. I have made the suggested changes. Can I ask when the task allocation will update as Ive waste loads with the error!

Hello @Aaron hunt,

We’ve checked your account and noticed that you are currently on the free plan. On this plan, tasks reset automatically on the 1st of every month.

To help you continue testing your workflows, we’ve manually reset your tasks for now. You can proceed with testing and explore the platform further.

Let us know how it goes or if you need any assistance.