My work flow is giving error. @Preeti
Status: Open · Asked by 1441 Fitness on · 0 views
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[TD][JUSTIFY]Hello 1441 Fitness,
This email is to notify you that for the workflow "CLONE - [Create Shopify orders into Zoho as new Sales Order]" , a recent task was not executed due to following error -[/JUSTIFY]
Task History ID: IjU3NjUwNTZhMDYzNDA0MzU1MjZiNTUzMjUxMzE1MTYyNTQzNTBmMzgi_pc
Step Name: Zoho Books > Create Contact
Connection Name: Zoho Books #2
Task Error Detail:
{
"code": 3062,
"message": "The customer \"Abhay Chadha\" already exists. Please specify a different name."
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Can anyone help me connect with @preeti because last time she was the one discussed and resolved.
Hello @1441 Fitness ,
Upon reviewing your workflow “CLONE - [Create Shopify orders into Zoho as new Sales Order]”, we noticed that the error you’re facing is related to an invalid customer name.
When we tried re-executing the workflow, the error message appeared as —
“The customer ‘Abhay Chadha’ already exists. Please specify a different name.”
To verify this behavior and ensure the workflow is functioning correctly, we suggest you create a test order in your Shopify store using the customer name “Pabbly Test”, and then let us know the result.
We’ve also temporarily turned off the auto re-execution of the workflow to capture the error message accurately during troubleshooting.
Once you’ve tested it, please share the outcome so we can proceed with further assistance.