New Ticket forcing you to put in a ticket number

Status: Closed · Asked by mactech602 on · 0 views

mactech602 — Question ·

When I try to set up a task that creates a new ticket in SyncroMSP I have to add a ticket number which is required to run the task. How do I change it so it will create a new ticket using the next available ticket number. If I have to put in a ticket number then the workflow would only work one time.

Also the ticket problem type doe not show all the options available in the dropdown menu. Is there a way for it to show them all?

Thanks

Pabblymember11 — Reply ·

Hey @mactech602

We have removed the required from the Ticket Number. You may leave the field empty, please give it a try now and let us know if that works for you.

mactech602 — Reply ·

Great! That seems to have fixed it.

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