Hi,

I set up Pabbly to send Shopify purchase data back to the pixel and offline event set. How do I verify whether it's working correctly?

For the offline purchase event, I chose the action Send Offline Purchase Event. However, I don't see any activity on the offline event set on FB. The offline event set data source says that "No activity was received in the selected timeframe."

Hey @keithyu

You can refer to the following video tutorial on how you can configure the workflow according to your use case and can verify whether it is working or not.

I hope this might help you out.

youtube.com/watch?v=L4kj_J2mpj4

I was helping @keithyu with the same problem.

The problem keeps happening. No event is added to the facebook business page.

The workflow name is

Shopfy_offline_conversion

Hey @shahidul islam pranto

Need to share your registered email address in which your desired workflow exists. So that we can look into it and can guide you accordingly.

[email hidden]

The workflow in shared with me as a team member.

You can also see the workflow in this account

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Hey @shahidul islam pranto

As we can see from your workflow, it seems like you are not getting the phone number and email address from your trigger response in live execution as well as in the workflow.

Hence, in your Facebook action step you are not getting the phone number and email address which is why your action step gets failed.

There was no phone section when ordering. So, there is no phone number in the response.

However, there was an email section, where customers put their emails when ordering. But in the response in pabbly, there is no email. Why the problem is happening

Hey @shahidul islam pranto

If you can see your workflow, you are passing blank email address in the required field by converting it to SHA256 format which is not acceptable in live execution.

But in the response in pabbly, there is no email. Why the problem is happening?

Passing an empty email because we don't get any from the trigger event. Than is why email in sha256 is empty.

Hey @shahidul islam pranto

Then kindly make sure that your required fields are coming correctly from the trigger response to make your automation work.