Our Workflow is running twice since yesterday

[abhishek@tbn]

Hello Support,

All our workflows are running twice for every request can you please check and resolve it.

--Abhishek

 

[Preeti Paryani]

Hello @abhishek@tbn,

Could you please share the email address associated with your Pabbly Connect account, or provide the URL of any workflow that is running twice? This will help us investigate the issue and assist you more effectively.

The issue you're experiencing usually occurs due to multiple clicks on the "Save and Send Test Request" button, which could have led to Multiple triggers(data duplication). For more details, please refer to the attached image.

In such cases, we recommend setting up the workflow again from scratch and re-establishing the connection with the trigger step. Be sure to click the "Save and Send Test Request" button once.

 

[abhishek@tbn]

here is the Workflow url "https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZmMDYzZjA0MzU1MjY4NTUzNzUxMzUi_pc" please check and resolve it ASAP.

 

[Preeti Paryani]

Hello @abhishek@tbn,

Upon reviewing your workflow, we noticed multiple duplicate entries, which appear to be causing the issue.

Please note that Razorpay triggers are descriptive, meaning the data sent by Razorpay is only visible under the Task History in Pabbly. Duplicate entries can occur due to the following reasons:

• The same webhook has been added multiple times in your Razorpay account.
• Razorpay is sending the same response more than once.

To troubleshoot this, we suggest:

1. Create a new workflow with a fresh webhook URL and test if it captures the response only once.
2. Check your Razorpay dashboard for any duplicate webhook URLs and remove them if found.

If the duplicate responses persist even with a new workflow, the issue is likely on Razorpay's end, and we recommend contacting their support team for further investigation.

 

[abhishek@tbn]

I have checked Razorpay all my webhooks are added once only. So can you please suggest to move further. Please find the attached screenshot from Razorpay.