Pabbly is passing fake company data to Keap

Status: Open · Asked by Emerald Lake Books on · 0 views

emeraldlake — Question ·

In creating a workflow to pass from any source to Keap, for some reason, Pabbly insists on passing company data. However, in most instances, I don't work with companies and I have no interest in capturing that information.

Here's a video showing the problem I'm having. https://storyxpress.co/video/lmcit8hgykqye1v0q

How do I get Pabbly to stop requiring company data when updating Keap?

emeraldlake — Reply ·

Also, here's another issue I'm having with adding a tag to a contact in Keap. https://storyxpress.co/video/lmcjpydqo90nrjae2

Any idea how to resolve this problem? No tag is being applied in Keap as a result of this issue. I tried pulling the email from the first step (the HeySummit trigger), but that yielded the same results.

emeraldlake — Reply ·

The only reason the company isn't being added to the contact is because I went into Keap and deleted all the companies there. Before that, Pabbly insisted on inserting it.

As for the tagging issue, thank you. Your solution worked.

emeraldlake — Reply ·

I do still hope for a solution to the company issue. What I've implemented is a workaround, not a problem fix.

Arshil Ahmad — Reply ·

Could you please add a dummy company to your Keap account and then attempt to add a new contact using the 'Create/Update Contact' action event while leaving the Company ID field empty?

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