paytabs connect

hello im having a trouble connecting
"acuity" with "paytabs"
after filling up paytabs field and hitting save and test request button
you can show error in the image below
the error "No merchant information found in the request"
what is wrong ?

Hey @dollany,

Please share your workflow with us at the provided email address (Add Team Member) so that we can gain a better understanding of your issue.
Once you have added me as a Team Member, do let us know the name of your workflow.
Email: arshil.ahmad@pabbly.com
Also, remember to revoke access once your query has been resolved.

Attaching a video for your reference:

youtube.com/watch?v=VzQss19hRgA

thank you for your reply i have added the email

Please allow us some time while our team looks into this issue.

Hey @dollany,

Please try reconnecting to your account and then run the automation again. This should resolve the issue. Let us know if you still encounter the issue.