Plutio Not Connecting
Status: Closed · Asked by Jesusmartinez on · 0 views
I keep getting this message when I attempt to connect Plutio with Pabbly Connect. Thank you in advance. "ID has an invalid entry"
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Hey @Jesusmartinez
It looks like you might have input the credentials in the wrong manner. Kindly provide the "Business Identifier" as the subdomain of your Plutio Dashboard URL.
Further, please check out the following screenshot for a better understanding.
Plutio's dashboard-


The connection is good.
You are updating a person, I assume. You can only update a person if you know the id of that record, so you need to "search a person" first and use that _id
Hey @JesusmartinezIt looks like you might have input the credentials in the wrong manner. Kindly provide the "Business Identifier" as the subdomain of your Plutio Dashboard URL.
Further, please check out the following screenshot for a better understanding.
Plutio's dashboard-
The business identifier is correct.
Hey @JesusmartinezIt looks like you might have input the credentials in the wrong manner. Kindly provide the "Business Identifier" as the subdomain of your Plutio Dashboard URL.
Further, please check out the following screenshot for a better understanding.
Plutio's dashboard-
Thanks, but the business identifier is correct. I triple checked.
The connection is good.You are updating a person, I assume. You can only update a person if you know the id of that record, so you need to "search a person" first and use that _id
Thank you. I will try this. Search the person within Plutio, right?
The client secret and client id and subdomain are all correct.
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Hey @Jesusmartinez
It seems like you need to provide the Company while creating the person or Company Id.

Further, please check you have mentioned the name of the company and the domain in your Plutio's workspace.
Example-

@Jesusmartinez Pabbly is still in version 1.8 of the api.
To create a person we also have an option to create a person without having to add a company
@Jesusmartinez Pabbly is still in version 1.8 of the api.
To create a person we also have an option to create a person without having to add a company
Finally got it to work! It might have been the 1.8 vs 1.9 API. Thank you!