Plutio Not Connecting

Status: Closed · Asked by Jesusmartinez on · 0 views

Jesusmartinez — Question ·

I keep getting this message when I attempt to connect Plutio with Pabbly Connect. Thank you in advance. "ID has an invalid entry"

Attachments

Pabbly Connect 8-17-2021 2-00-00 PM.png
Pabblymember11 — Reply ·

Hey @Jesusmartinez

It looks like you might have input the credentials in the wrong manner. Kindly provide the "Business Identifier" as the subdomain of your Plutio Dashboard URL.

Further, please check out the following screenshot for a better understanding.

Plutio's dashboard-

Hermes — Reply ·

The connection is good.

You are updating a person, I assume. You can only update a person if you know the id of that record, so you need to "search a person" first and use that _id

Best regards,
[EMAIL='[email hidden]']Hermes[/EMAIL]
Connect with me on LinkedIn
Jesusmartinez — Reply ·
Hey @Jesusmartinez

It looks like you might have input the credentials in the wrong manner. Kindly provide the "Business Identifier" as the subdomain of your Plutio Dashboard URL.

Further, please check out the following screenshot for a better understanding.

Plutio's dashboard-


The business identifier is correct.
Hey @Jesusmartinez

It looks like you might have input the credentials in the wrong manner. Kindly provide the "Business Identifier" as the subdomain of your Plutio Dashboard URL.

Further, please check out the following screenshot for a better understanding.

Plutio's dashboard-


Thanks, but the business identifier is correct. I triple checked.
Jesusmartinez — Reply ·
The connection is good.

You are updating a person, I assume. You can only update a person if you know the id of that record, so you need to "search a person" first and use that _id


Thank you. I will try this. Search the person within Plutio, right?
Jesusmartinez — Reply ·

The client secret and client id and subdomain are all correct.

Attachments

Pabbly - Martinez 8-18-2021 8-12-34 PM.png
Pabbly - Martinez 8-18-2021 8-12-21 PM.png
Pabblymember11 — Reply ·

Hey @Jesusmartinez

It seems like you need to provide the Company while creating the person or Company Id.

Further, please check you have mentioned the name of the company and the domain in your Plutio's workspace.

Example-

Hermes — Reply ·

@Jesusmartinez Pabbly is still in version 1.8 of the api.
To create a person we also have an option to create a person without having to add a company

Best regards,
[EMAIL='[email hidden]']Hermes[/EMAIL]
Connect with me on LinkedIn
Jesusmartinez — Reply ·
@Jesusmartinez Pabbly is still in version 1.8 of the api.
To create a person we also have an option to create a person without having to add a company

Finally got it to work! It might have been the 1.8 vs 1.9 API. Thank you!

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