Problem with Facebook Lead Ads - New Lead (Instant)

[Wmorkan]

Hi!

When I choose the app "Facebook Lead Ads" and the trigger event "New Lead (Instant)," it doesn't work. I can select the Facebook account, but nothing appears when I click to select the form.

To "reset" the trigger, I have tried changing the app and choosing "Facebook Lead Ads" again, as well as changing the Facebook page and choosing the one I need again. Despite this, the forms do not appear. They only appear when I choose the "New Lead" option.

Can you help me with this?

 

[Goblin94]

Hi!

When I choose the app "Facebook Lead Ads" and the trigger event "New Lead (Instant)," it doesn't work. I can select the Facebook account, but nothing appears when I click to select the form.

To "reset" the trigger, I have tried changing the app and choosing "Facebook Lead Ads" again, as well as changing the Facebook page and choosing the one I need again. Despite this, the forms do not appear. They only appear when I choose the "New Lead" option.

Can you help me with this?

I've just uploaded the exact same question. Can anyone help us, please?

 

[ArshilAhmad]

Please allow us some time to look into this concern. We will get back to you with an update soon.

 

[Wmorkan]

Hi @ArshilAhmad! Any news about this? I´m having problems with my clients because of this. Let us know, please.

 

[ArshilAhmad]

Please try following the steps given in the video shared below and see if that fixes the issue of the lead gen form not appearing in the dropdown.

 

[Goblin94]

Ok thanks, it's working now!

 

[ArshilAhmad]

Thank you for the update.