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PSB is saying a client is not paying when they show payment on their bank

boehboe d boehboe

boehboe d boehboe

Member
A client record says they are not Subscribed in PSB , for over 12 months, neither in stripe, I have checked and double checked their emails. Yet their bank account show deductions - I can not verify the payments via Stripe.... I do not know what to do.. it would amount to over $1200 in payments.
 
Preeti Paryani

Preeti Paryani

Well-known member
Staff member
Hello @boehboe d boehboe,

Thank you for bringing this to our attention.

To help us investigate this further, could you please share the specific email address or user details for which you are noticing these deductions? This will allow us to look into the account more thoroughly and assist you more effectively.

Looking forward to your response so we can help resolve this matter.
 
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