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Quick response from message template to google sheet

I have created a workflow to connect google sheets to whatsapp with a message template with media header being shared to my customer with quick buttons.

My query is that I do not see the quick button selected option being captured in the google sheet along with the other details.

Messages typed from whatsapp to google sheets are working fine.

How do I see responses from message templates on my google sheet.

The cell captured is blank.

Please help

Thanks in advance


Well-known member
Staff member
Hey @Dr. Deepak Rudramoorthy

Please try to recapture the response which consists of a button payload.



Well-known member
Staff member
If you want to see the button field in the trigger response of your workflow then please recapture the webhook response from WhatsApp Cloud API by choosing the button field while doing the submission to the trigger response.


Further, as we can see from your history logs the button fields are coming from WhatsApp Cloud API accordingly.
Hi @ Supreme. I got this workflow.

I was looking for how to capture the response from the last step in the workflow "Schedule Appointment" The excel sheet returns an empty cell for the response selected by the quick reply button. Please check the pictures in attachment


  • Screenshot_20221214_224524_WhatsAppBusiness.jpg
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  • 20221214_225715_0000.jpg
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Well-known member
Staff member
Hi, i am having the same issue again. The quick button is not getting triggered in the webhook response
Kindly capture the proper webhook response once which you want to process it


have i used all the tasks available it says 1202 tasks consumed. 1202 FREE TASKS CONSUMED.
For every execution, it uses 2 tasks where as the trigger is a free step to use and the action step takes 1 task. So, I have required 1202 consumed tasks.