Reallocating revoked task
Status: Closed · Asked by advancedmarketingworldwid on · 0 views
When you revoke a number of task to a subaccount they dissapear inmediately in the subaccount credits.
But the task DON'T appear again in you main account until 1st day of next month.
Why the task are not available to the main account inmediately if they disappear inmediately in the subaccount?
Example:
My client says "I don't want to renew" so I revoke the task.
The client account task credit disapear inmediately.
The client regrets and says "I want to renew"
I can't give them the credits back because revoked task are not given to the main account until 1st day of next month
The task should come back to the main account at the same moment that they dissapear from the subaccount.
Attachments
The task should come back to the main account at the same moment that they dissapear from the subaccount.
On the 1st of next month, the tasks will be automatically assigned to you. However, our current infrastructure doesn't allow for immediate reassignment of tasks that have been revoked, due to technical restrictions on our end.
In the future, if there are any changes to this process, we will keep you informed.