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Receiving an empty array from webhook in active campaign

Jan B

Member
Your Task History ID
IjU3NjYwNTY4MDYzMzA0MzM1MjZhNTUzNTUxMzQi_pc
Hi all,

I've placed the webhook, generated in Pabbly Connect, in my Active Campaign automation. When I trigger de webhook I receive the following error:

1746703815818.png


As you can see, I'm not receiving any data like first_name, last_name, etc.

What can I do to solve this?

Thanks!
 

Preeti Paryani

Moderator
Staff member
Pro Member
Hello @Jan B,

Could you please try capturing a response without clicking the Re-capture Webhook Response button? This way, the response will be recorded directly in the task history, allowing our team to review the issue more effectively.

Please let us know once done.
 

Jan B

Member
Hi,

I´ve done it for two webhooks:

- IjU3NjYwNTY4MDYzMzA0M2Q1MjZlNTUzNzUxMzMi_pc
- IjU3NjYwNTY4MDYzMDA0MzY1MjZmNTUzMTUxM2Ii_pc

Both give the same issue.
 

ArshilAhmad

Moderator
Staff member
'Webhook by Pabbly' trigger is based on descriptive webhooks, which means Pabbly Connect has no control over the data sent by the source application. We simply provide the webhook URL and display the data that the source application sends to it.

Please get in touch with the support team of your source application to understand why the relevant data is not being sent to the webhook.

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In this workflow, the details are being captured properly from the source application.
1746723503310.png
 
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