Receiving an empty array from webhook in active campaign

[Jan B]

Your Task History ID

IjU3NjYwNTY4MDYzMzA0MzM1MjZhNTUzNTUxMzQi_pc

Hi all,

I've placed the webhook, generated in Pabbly Connect, in my Active Campaign automation. When I trigger de webhook I receive the following error:

As you can see, I'm not receiving any data like first_name, last_name, etc.

What can I do to solve this?

Thanks!

 

[Preeti Paryani]

Hello @Jan B,

Could you please try recapturing the response once again and let us know if the issue persists?

 

[Jan B]

Hello @Jan B,

Could you please try recapturing the response once again and let us know if the issue persists?

View attachment 56350

Hi,

I´ve tried this many times, and yes, the issue persists...

 

[Preeti Paryani]

Hello @Jan B,

Thanks for the confirmation. Please allow us some time to review the issue and we will get back to you with the updates as we have some.

 

[Preeti Paryani]

Hello @Jan B,

Could you please try capturing a response without clicking the Re-capture Webhook Response button? This way, the response will be recorded directly in the task history, allowing our team to review the issue more effectively.

Please let us know once done.

 

[Jan B]

Hi,

I´ve done it for two webhooks:

- IjU3NjYwNTY4MDYzMzA0M2Q1MjZlNTUzNzUxMzMi_pc
- IjU3NjYwNTY4MDYzMDA0MzY1MjZmNTUzMTUxM2Ii_pc

Both give the same issue.

 

[Jan B]

Hi,

Can you find the problem? Thanks in advance.

 

[ArshilAhmad]

Pabbly

connect.pabbly.com

'Webhook by Pabbly' trigger is based on descriptive webhooks, which means Pabbly Connect has no control over the data sent by the source application. We simply provide the webhook URL and display the data that the source application sends to it.

Please get in touch with the support team of your source application to understand why the relevant data is not being sent to the webhook.

===============================================================================

Pabbly

connect.pabbly.com

In this workflow, the details are being captured properly from the source application.

 

[Jan B]

Hi,

Maybe the system needed a little sleep, now the data is coming in correctly.

But, there's another problem:

When I test and save the request, the flow is working. But when somebody goes to the workflow via the webhook, nothing is happening. It goes about the following flow: IjU3NjYwNTY4MDYzMzA0M2Q1MjZlNTUzNzUxMzMi_pc

 

[Preeti Paryani]

Hello @Jan B,

Upon checking, we noticed some task history for today. However, it appears that your trigger — Webhook by Pabbly — has been waiting for a response for an extended period, which may have caused the webhook to expire.

We recommend creating a new workflow and then capturing fresh responses to test the setup. Once done, please let us know how it goes.

 

[Jan B]

Hi,

I've done it: IjU3NjYwNTY4MDYzMDA0MzA1MjZhNTUzNTUxMzIi_pc

The same thing is(n't) happening...

 

[Preeti Paryani]

Hello @Jan B,

It seems the workflow has been cloned. Kindly create a workflow from scratch and let us know how it goes.

 

[Jan B]

I think it works!