Rejected payments do not generate subscription.

[memo_dx]

How can I ensure that a person whose payment was rejected or who abandoned it does not generate a new subscription.

 

[Deleted member 9923]

Hello @memo_dx ,
To better assist you, could you please provide more details regarding your query. Specifically, what do you mean by " How can I ensure that a person whose payment was rejected or who abandoned it does not generate a new subscription."? This will enable us to identify the issue more accurately and offer a suitable solution.

 

[memo_dx]

When a person fills out the checkout form and does not pay or their payment is not completed (PB2.jpg), a subscription is generated in the "Pending" status (PB1.jpg.

We do not want a subscription to be generated when a person DOES NOT pay. That I can?

 

[Deleted member 9923]

Hello @memo_dx

Currently, you cannot disable pending subscriptions being created due to abandoned carts or payment failures. As a temporary workaround, we suggest deleting any pending duplicate subscriptions from your account.

Our team is already aware of this issue and is actively working to find a solution. We will keep you updated on any developments.