Required Data not sending to Lead Connector

We're trying to send a contact from simPRO to Lead Connecotr. We managed to do a test with one customer, but in the Lead Connector part of the workflow, the required data is not being retreiced (First Name, Last Name, email etc..)

Please see https://www.loom.com/share/27c7082854f34eb58d92b9b104b0827e

Hello @Lead Hero

Based on my understanding, I can confirm that you have correctly mapped the ID in the ID field in the "SimPRO > Find individual customer by ID" action step, and the response has been received successfully.

In addition, I have noticed that there were some errors in the way you were entering the tag and phone number in the LeadConnector application. We have corrected these errors and the step is now functioning properly.

I kindly request that you capture the response again and inform me if the issue persists.

thanks but could you eleborate what the errors were?

(there were some errors in the way you were entering the tag and phone number)

ok I see now...thanks I'll try again