Resubscription in Klaviyo

[mgoesshofmag]

Hi,

We have an integration between Hubspot and Klaviyo.

When contact information is synced, if the customer had unsubscribed in klaviyo, they then get resubscribed.

How can I stop this from happening?

This is the flow link https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzNjA0MzA1MjY4NTUzMDUxMzQi_pc

I am also trying to setup a flow where if a customer unsubscribed in klaviyo, it is synced to Hubspot. this is here https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTY0MDYzMzA0M2Q1MjZiNTUzMTUxMzEi_pc

I have setup the first step but I get an error when I test it. You can see video here https://us02web.zoom.us/clips/share...MjMcwqFMb8aOxPtRXeNqsGpnGAKF.md0cSGB_VgZJRh0q

How can I fix these?

Thank you,
Markus

 

[Pabblymember11]

Hey @mgoesshofmag

Please wait, we are checking on it, and shall notify you with an update soon.

 

[mgoesshofmag]

Hi, do you have an update on this please?

 

[Pabblymember11]

It appears that you are using the deprecated version of the Klaviyo and to resolve such issue we recommend you to please use the latest version of Klaviyo.

Kindly use the Klaviyo V2 and then try again.