Resume ?? Subscription was resumed but did not Charge

RayMizzi

Member
$100 per fortnight subscription was resumed after weeks of Pause. But no charge was collected?
Should it not be collecting $100 straight away?
 

Sourabh Gupta

Member
Staff member
Hello Ray,

As per your discussion with Avneesh, we hope your issue is being resolved now. If you have any questions or concerns, feel free to contact us.

Best Regards,
Sourabh
 

RayMizzi

Member
Sorry, this is not resolved -
Was checked this morning and it has not shown payments that were suppose to have started, as Avneesh said, within 75+-min of updating the billing date. So the resumption was made and then Avneesh instructed me to update the billing date to yesterday, allowing collect charge to occur last evening and the cycle of two weeks, which was thus, resumed last evening, to commence with a charge - the charge as such, was to show up in sales. But on checking 10hours later it was not found. Using Google Chrome, have updated and refreshed screen.
 

Avneesh

Avneesh
Staff member
Hello Ray,

As discussed on the call, while changing the billing date, the new date is supposed to be a current date or a future date in order to get the payment collected. I hope we were able to sort the issue after connecting on google meet earlier today. Also, the issue related to search results not coming up on chrome browser is seems to be user specific. Hence, it has been forwarded to our technical team and they will have it checked.
 

Avneesh

Avneesh
Staff member
Hey Daniel, the technical team worked on and suggested that users need to log out and login again. It would function perfectly. Also, it would be better if you clear cache and cookies from the browsers.
 
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