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round robin router for agents

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Andre

Member
Please can someone help - I have set up the same router as I have done before and they have been running fine for months - I now tried to set up a new router for a new workflow and when inserting the final value which is supplied to me by the counter the e mails i want to forward to the agents are not being sent - i have tested the e mail sending and that indeed happens when i test ( so no problem with g mail and does not exceed g mail limits ) but does not happen when a new lead comes into the system as per normal - the rest of the workflow is working perfectly - ie facebook lead ad to google sheets and e mail to the client - it is only the last counter section and router section that is not sending on a round robin to my agents - on the test in the router even for first router it says condition is false - any advice please - i have attached screenshots as well
 

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PabblyMember4

Guest
Hey @Andre

We have checked the workflow and found that you did not click on Save and Send Test Request. We have clicked on it and it successfully send the mail. Kindly check the below screenshot:-

1674823511661.png


Thanks
Kunal
 
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