Same order was processed many times in shipstation urgent

Status: Open · Asked by April Bukofser on · 0 views

April Bukofser — Question ·
Order #29600 and #29601, and #29600 were created many times in ShipStation. want to know the reason for the issue. Please check into to it and let me know ASAP. Automation is - Clickfunnel Shipstation Integration Retail funnel One time order Account email is - [email hidden]
I have added 3 history id. but it was created 7 times. 
So it should have more history id's

Pabbly Support — Reply ·

Hi April,

Thank you for providing the workflow details and Task History IDs. We have thoroughly investigated your workflow and Task History for both orders. Here is what we found:

1. Regarding Order #29601 (7 Executions)

We checked the Task History and confirmed that Pabbly Connect received 7 separate webhook requests from ClickFunnels for order #29601.

  • Each of these 7 task executions received an identical webhook response payload sent directly from ClickFunnels.

  • Because Pabbly Connect triggers automatically whenever it receives data from the source platform, it processed each incoming request as instructed and created the corresponding order in ShipStation.

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Since the duplicate entries stem from ClickFunnels sending multiple identical webhook triggers for the same order, we recommend checking your ClickFunnels automation/webhook settings or reaching out to ClickFunnels support to see why duplicate webhook events are being dispatched for single orders.

2. Regarding Order #29600

We searched your Task History specifically for order #29600 and found 0 task history entries. ClickFunnels did not send any webhook data to Pabbly Connect for order #29600, which is why no tasks were recorded or processed for it in Pabbly Connect or ShipStation.

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Recommended Next Steps to Prevent Duplicate Orders:

To prevent multiple identical webhooks from creating duplicate orders in ShipStation in the future, you can add a Filter or a lookup step (e.g., checking if the order ID already exists in a database/Google Sheet or ShipStation before creating it).

Please let us know if you have any other questions.

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support

April Bukofser — Reply ·

That's not the automation fires for #29600.

Pabbly Support — Reply ·

Hello April,

Thank you for the clarification.

Could you please share the workflow URL for the automation that is creating Order #29600? This will help us verify the correct workflow and investigate why the order was created multiple times in ShipStation.

Once we have the workflow URL, we'll look into it and get back to you with our findings.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

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