Send SMS Respond.io

Hi team. We are trying to send a SMS via respond.io.

When a guest books our property 24hrs before /after they arrive we I want to send them a welcome SMS.

We have successfully done the webhook to pull the data from our system however when we search for contact on respond.io with telephone number respond.io dosent provide us with the ID needed to send a SMS.

The phone number is going to be different each time so I can't even put my own contact number in in order to bring up the field to map it to send a text message. Hopefully this makes sense.

Hey @Steven

In the Respond.io action step, you need to map the phone number instead of passing a sentence in the "Phone Number" field.

E.g. - 9854721450

This is the issue on having we have different guests checking in so there contact number is always different.

Is there a way to capture the correct data when the weather is triggered or or is it possible to use the data from history of tasks

Hey @Steven

While initially setting up the workflow you need to pass the data label which has a phone number on it because might need its response data to map it in further, action steps.

Though the workflow will only execute all the further action steps in real-time when you have that particular user's phone number exists in your Respond.io account.

I have tried the above but when I do that the next stages failes.

Just tried doing this and it's not finding the contract?

Hey @Steven

If you are getting the complete data in your labeled data which you have mapped in your workflow then it should work properly in the real-time execution of your workflow.

As per the latest history log of your workflow, we can see you haven't passed the + before the country code in the 360 dialog action step. Though we have added the + sign in the phone number field.

Kindly give a complete test submission and check your workflow accordingly.

I tried it with +44 and it still isn't working.

Hey @Steven

Please capture the webhook response with real data according to its data label type. Since you haven't captured the webhook response in real data.

@Steven is your issue solved or do you need help

@Steven is your issue solved ?? or do you need help

See attached

Attachments

unless i understand the complete flow its not possible to sort this out just with screenshot. you can connect with me over my email. and we can help you sort this out.

unless i understand the complete flow its not possible to sort this out just with screenshot. you can connect with me over my email. and we can help you sort this out.

The only flow above is a webhook

yes ! but you are triggering the webhook from from some data so without understanding the flow of data its npt possible to find the solution and map the fields. we can help you setup the flows whcih will be paid job. kindly contact us on [EMAIL][email hidden][/EMAIL] if you are interested to resolve this earliest.

I'm not going to pay for you to set up my flows I no how to set up my flows but there is an issue with the response.

Hey @Steven

Please capture the webhook response with real data according to its data label type. Since you haven't captured the webhook response in real data.

Hey @Steven

Please do not pass the phone number with + as a prefix, please check out the following screenshot the action step is working fine.

So, kindly now map the phone number field accordingly to use your automation.

Hey @Steven

Please do not pass the phone number with + as a prefix, please check out the following screenshot the action step is working fine.

So, kindly now map the phone number field accordingly to use your automation.

Is there a way to only use the numbers in the response of the webhook as I can remover the + in the webhook.

Just to let you know it's working fine on another work flow.

Hey @Steven

Please do not pass the phone number with + as a prefix, please check out the following screenshot the action step is working fine.

So, kindly now map the phone number field accordingly to use your automation.

Attachments

Is there a way to only use the numbers in the response of the webhook as I can remover the + in the webhook.

Still not working.

Still not working.

I have sorted the above issue (getting the customer ID) when I test and save it works fine. But it fails in live mode.

See attached

Attachments

I just had been to your workflow and found that, the contact ID is not mapped correctly. Kindly, reconfigure this app and then check.

It will work.

I just had been to your workflow and found that, the contact ID is not mapped correctly. Kindly, reconfigure this app and then check.

It will work.

Workflow 3 and 4 are failing but I working when I save and test

Any update

Hey @Steven

Please check out the following short recorded video for your above concern.

https://www.screenpresso.com/=VQxac