Slack Trigger: New User Not Working

[JRF]

Hi Team,

I am having an issue with Slack Trigger: New User, as I cannot fetch data when I Save & Send Test Request. I've watched this video for reference:

But I can't continue with the actions due to my issue. I've tried a few things:
1. Connected - Select Existing Connection
2. Connected - Add New Connection as user
3. Connected - Add New Connection as bot
4. Tried Another Trigger: New Message and it works and fetches data accordingly. Meaning I've set up the Slack connection correctly, right?

I am not really sure why NEW USER TRIGGER is not working/fetching as the instructions in the video are fairly simple.

Can you please help me solve my problem? The workflow is relatively simple, when a new user joins our Slack workspace 1 (community) using our invite link (check image 2) that should notify our Slack workspace 2 (internal team) in a particular channel that someone just joins in.

I cannot send any Task History ID as I haven't get pass through the trigger.

Hoping you can help me as this forum is a very good avenue for Pabbly support. I find it very useful when I am stuck with a problem I cannot solve.

Regards,
JR

 

[Preeti Paryani]

Hello @JRF

We have escalated your issue to our technical team. Kindly allow us some time, and we will provide you with the updates.

 

[JRF]

Thank you @Preeti Paryani ! If you need additional information just let me know. Happy to help expedite this process.