SMTP by Pabbly - "To" field
Status: Open · Asked by nicolas on · 0 views
I have created a multi-action workflow, with "SMTP by Pabbly" being the last action to send out an email to multiple staff members. It works great, but one thing seems weird with the SMTP action. Like I said, the email is being sent to multiple staff members. It is set up like this:
To: [EMAIL][email hidden][/EMAIL], [EMAIL][email hidden][/EMAIL]
CC: [EMAIL][email hidden][/EMAIL], [EMAIL][email hidden][/EMAIL], [EMAIL][email hidden][/EMAIL], [EMAIL][email hidden][/EMAIL]
Below is what actually happens when the action runs, notice it sends out two separate emails, instead of one like I thought it would:
Email Sent #1:
To: [EMAIL][email hidden][/EMAIL]
CC: [EMAIL][email hidden][/EMAIL], [EMAIL][email hidden][/EMAIL], [EMAIL][email hidden][/EMAIL], [EMAIL][email hidden][/EMAIL]
Email Sent #2:
To: [EMAIL][email hidden][/EMAIL]
CC: [EMAIL][email hidden][/EMAIL], [EMAIL][email hidden][/EMAIL], [EMAIL][email hidden][/EMAIL], [EMAIL][email hidden][/EMAIL]
So the cc’d people are getting the email sent to them twice.
I anticipated this working like it would when you send a typical email to multiple people. Just one email, sent to the people in the desired fields.
Anyone have insight if this is abnormal or if it’s just the way it works? Any work around so it’s one email being sent?
Hi @nicolas,
Could you please share the Workflow URL in which you have this concern?
Hi @nicolas,Could you please share the Workflow URL in which you have this concern?
Yes, I just edited my initial question to include the Workflow URL. The workflow is currently live and being used by my client. I would just please ask that there is no disruption in it functioning properly as you take a look. Thank you so much!
Please allow us some time to look into this concern. We will get back to you with an update soon.
Our team is currently working on fixing this issue, and we will get back to you as soon as the issue is fixed.
Hey @nicolas
We have made some changes from our end and we believe it should work accordingly now.