Stripe automation - can't capture item name that was sold on stripe

Status: Open · Asked by Giacopin on · 0 views

Giacopin — Question ·
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Hello

i created a webhook for stripe, i tested with a stripe payment link, i can capture everything like my customer name, address, emails and so on but i can't find the field where i can capture the item sold.

Screenshot one is the payment link screenshot on stripe - the item name is "testing Stripe quickbook"

i can't find it in the response received, where should i look for it? what label name?

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Screenshot 2025-11-26 at 14.57.55.png
Preeti Paryani — Reply ·

Hello @Giacopin,

The trigger you are using is a descriptive webhook-based event from Stripe, which means Pabbly can only display the data that Stripe sends in that specific webhook payload.

If the item name (e.g., “testing Stripe quickbook”) is not present in the webhook response, then Stripe is simply not sending that field for this event type.

In such cases, you may need to reach out to the Stripe support team

Thanks & Regards,
Preeti Paryani
Customer Support Associate
Pabbly.com

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