Subject: Questions Regarding Multi-Number Setup in Pabbly Chatflow

Hello Team,

We are using Pabbly Chatflow with three WhatsApp numbers, and we have a few questions regarding our setup.

1. We have connected three WhatsApp numbers to Pabbly Chatflow. Out of these, two numbers are also active on the WhatsApp Business mobile app.

   • Will we be able to receive and view WhatsApp group messages in Pabbly Chatflow?

   • Can we reply to group messages from Pabbly Chatflow?

2. Will Pabbly Chatflow provide a single shared inbox for all three WhatsApp numbers, or will each number have its own separate inbox?

3. When we add a new contact to one WhatsApp number,

   • Will the contact be automatically synchronized across all connected WhatsApp numbers?

   • Or does each WhatsApp number maintain a separate contact list?

4. Are Contacts, Labels, Tags, and Custom Fields shared across all connected WhatsApp numbers, or are they maintained separately for each number?

5. If a customer sends a message to one WhatsApp number and later contacts us on another connected number,

   • Will we see a single conversation history for that customer?

   • Or will the conversations remain separate for each WhatsApp number?

6. Since two of our WhatsApp numbers are also being used on the WhatsApp Business mobile app,

   • Are there any synchronization limitations or issues we should be aware of when using both the mobile app and Pabbly Chatflow simultaneously?

We would appreciate your clarification on these points.

Thank you.

Hello there,

Thank you for reaching out and for sharing your detailed queries regarding your Pabbly Chatflow setup with three WhatsApp numbers. We truly appreciate the clarity in your questions, and I’ll do my best to address each point step by step:

• Group Messages: At present, WhatsApp group messages are not supported in Pabbly Chatflow. This means you will not be able to receive or reply to group messages directly from the platform.

• Shared Inbox: Each WhatsApp number connected to Pabbly Chatflow will have its own separate inbox. A single unified inbox across multiple numbers is not available.

• Contacts Synchronization: Contacts added to one WhatsApp number will not automatically synchronize across all connected numbers. Each number maintains its own contact list.

• Contacts, Labels, Tags, and Custom Fields: These are maintained separately for each WhatsApp number. They are not shared across multiple connected numbers.

• Conversation History Across Numbers: If a customer messages one WhatsApp number and later contacts another, the conversations will remain separate for each number. A unified conversation history across multiple numbers is not supported.

• Using WhatsApp Business Mobile App Simultaneously: Since two of your numbers are also active on the WhatsApp Business mobile app, please note that synchronization between the mobile app and Pabbly Chatflow works seamlessly, so you will receive message on both applications and can view sent messages from either of the applications.

Thank you once again for reaching out. Please let us know if you have any further questions or need additional clarification.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com