Subsription re-instatement

Status: Open · Asked by Raymond St Clair on · 0 views

Raymond St Clair — Question ·
Due to the excessive issues I was having - I cancelled my subscription.

How do I re-instate it - I am still in the current month so it hasn't run out yet.

If you do re-instate it DO NOT touch any of my data in my email marketing platform as I have everything set up correctly now and its taken me hours!


Pabbly Support — Reply ·

Hello,

Thank you for reaching out.

Upon reviewing your account, we found that you currently have the following active plans:

  • Pabbly Email Marketing Monthly Plan – Tier 1, which is active until August 21, 2026.

  • Pabbly Email Verification – 1000 Emails.

Please note that your Pabbly Email Marketing Monthly Plan – Tier 1 is currently set as a non-renewing subscription. At this time, non-renewing or cancelled subscriptions cannot be reinstated.

Your current plan will continue to remain active until August 21, 2026, and all your existing data will remain available during this period. Once the subscription expires, if you wish to continue using the service, you'll need to purchase a new subscription, as reinstating the previous subscription is not possible.

If you have any questions or need any further assistance, please let us know. We're happy to help.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐 Pabbly.com
Raymond St Clair — Reply ·
I presume my data will remain if I renew

I don’t understand why a subscription cannot be re-instated - that seems nonsensical to me


On 31 Jul 2026, at 05:51, Pabbly Support <support@pabbly.com> wrote:

Hello,

Thank you for reaching out.

Upon reviewing your account, we found that you currently have the following active plans:

  • Pabbly Email Marketing Monthly Plan – Tier 1, which is active until August 21, 2026.

  • Pabbly Email Verification – 1000 Emails.

Please note that your Pabbly Email Marketing Monthly Plan – Tier 1 is currently set as a non-renewing subscription. At this time, non-renewing or cancelled subscriptions cannot be reinstated.

Your current plan will continue to remain active until August 21, 2026, and all your existing data will remain available during this period. Once the subscription expires, if you wish to continue using the service, you'll need to purchase a new subscription, as reinstating the previous subscription is not possible.

If you have any questions or need any further assistance, please let us know. We're happy to help.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐 Pabbly.com

Pabbly Support — Reply ·

Hello,

Yes, your existing data will remain intact when you purchase a new subscription.

We would recommend purchasing the new subscription before your current plan expires. This helps avoid any gap in your subscription and ensures uninterrupted access to your account and services.

Regarding reinstating a cancelled or non-renewing subscription, we would like to inform you again, that as per our subscription system, once a subscription is cancelled or marked as non-renewing, it cannot be reactivated. Instead, a new subscription needs to be purchased once the current one expires.

If you have any further questions, please let us know. We're happy to help.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐 Pabbly.com

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