SureCart Data Issue

[Marlon M]

Your Workflow URL

https://connect.pabbly.com/v2/app/workflow/share/XBQAMgBXBWYETlU_UjdRdgsfVlJUDQRnU0oFF1ZZBX1SHFMGVhcLYQhEA2lfDAJjURhQOg5RAGANGQsPBlBTIAYfBxUAA1wmAE0CeQBZXG9cAgAoAGE#

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hi, I am using SureCart orders or purchases as a trigger; however, bizarrely, the captured data doesn't include any customer details such as name, email and product purchased, so how am I supposed to map the action steps?

What am I missing here?

I tried testing multiple times and still the same thing, as you will see from my webhook data.

Please let me know.

Thanks.

Marlon

 

[Hrishabh.pabbly]

Hi @Marlon M ,

Thank you for sharing the workflow URL and granting us access.

We reviewed your workflow and noticed that the SureCart Order trigger only provides order-level data, which is why customer details (name, email, product details) were not available for mapping.

To resolve this, we have added the required action step in your workflow to fetch the customer details using the checkout/customer information from SureCart. You should now be able to see and map the customer name, email, and related details in the subsequent action steps.

Please test the workflow again and let us know if everything is working as expected or if you need help with mapping any specific fields.