target zoho cliq message and create thread. get thread url and post in crm field

[convogh]

Your Workflow URL

https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTY1MDYzNjA0MzA1MjZiNTUzMjUxM2Ii_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

hi. currently i am creating a message in zoho cliq. in zoho cliq, i'm looking to start a thread based on the messaged. and then get that thread link so i can post that thread link in a crm field.

this thread link is important because it is the activity history & collaboration for a specific crm record

 

[Hrishabh.pabbly]

Hello @convogh ,

Thank you for your patience while we looked into this

The issue was occurring because the Zoho Cliq API was being called in async mode, due to which it returned a 204 (No Content) response. In this mode, the API does not send back the message ID, which is required to create or track threads.

What we changed:​

We updated the sync_message field to: True

Result:​

• The API now runs in synchronous mode
• It returns the message_id in the response
• This message ID can now be used to:
  • Create a thread
  • Capture the thread reference for your CRM

You can now proceed with using the message_id for your thread-related use case.

Please test this on your end and let us know how it goes—we’ll be happy to assist further if needed

 

[convogh]

thanks. so what would be the following action to target the message? there's to action that allows me to to target the specific message using the message ID.

 

[ArshilAhmad]

Your use case requires this endpoint to be added to Zoho Cliq action application. Please confirm, and we will have it added. Also, if there are any other endpoints you would like to have added to Zoho Cliq, please let us know.

Rest API documentation | Cliq

www.zoho.com

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[convogh]

yes please add it. we are currently creating threads manually and this would be very helpful.

 

[ArshilAhmad]

We have forwarded your request to add the "Create/Send Thread Messages" endpoint to the Zoho Cliq application in Pabbly Connect. Please allow us some time to look into this concern. We will get back to you with an update soon.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support