Template Broadcast failed.

[vivekpathak2025]

Grant Account Access for Support

1. I authorize the Pabbly Support Team to access my account for troubleshooting purposes.
2. I don't authorize the Pabbly Support Team to access my account for troubleshooting purposes.

WhatsApp Number

9760306834

Email Address

[email protected]

Hello Team,
When I am sending the broadcast using the pabbly chatflow then I am not able to send this template broadcast message while this is approved by meta. It is showing some payment related issues. Can you please let me know where this payment is to done. As we have unlimited plan of the pabbly so I think it is not from the pabbly side right?
Regards
Vivek Pathak

 

[Hrishabh.pabbly]

Hello @vivekpathak2025 ,

Thank you for reaching out.

Please ensure that a valid payment method is added in your Meta WhatsApp Manager.
Even though you are on an unlimited plan with Pabbly, the broadcast messaging charges (WhatsApp conversation charges) are billed directly by Meta, not by Pabbly.

You can refer to our detailed documentation here for error code 131042 (payment-related issue):
https://docs.pabbly.com/s/f3b40ae7-...or-more-errors-related-to-your-payment-method

So kindly check your Meta Business Manager → WhatsApp Accounts → Payment Settings and make sure a valid payment method is active.

Once updated, you should be able to send the broadcast without any issue.

Let us know if you need any help with this.

 

[vivekpathak2025]

Yes Thank you for confirmation, I was also thinking the same and thank you for the support doc.

 

[Hrishabh.pabbly]

Hello @vivekpathak2025 ,

Glad to hear that the information helped!

Whenever you have a moment, please share your experience with our support using the feedback form below — it helps us improve:

Feedback Form: https://pabbly.typeform.com/to/JMZxtcQG

If you need any further assistance, feel free to reach out anytime.