Thrive Cart Trigger issue

Thrive Cart trigger "subscription canceled" is not working.

I tried clicking on Save and Snd Test Request and then canceling an existing subscription. But it did not work.
The same API token connection is working for the new purchase trigger. So do I need to change something in my workflow or is there any bug?

This is the name of the workflow : CLONE - [Fagun123]

Thank You

Thrive Cart trigger "subscription canceled" is not working.

I tried clicking on Save and Snd Test Request and then canceling an existing subscription. But it did not work.
The same API token connection is working for the new purchase trigger. So do I need to change something in my workflow or is there any bug?

This is the name of the workflow : CLONE - [Fagun123]

Thank You

Thanks!

Can you please confirm if you're checking in live mode or test mode? If you could provide us a short video of how you're doing at your end it would be great.

Thanks!

youtube.com/watch?v=UUtvAaIAgJk

Can you please confirm if you're checking in live mode or test mode? If you could provide us a short video of how you're doing at your end it would be great.

Thanks!

youtube.com/watch?v=_hmipBb3UiM

@Peter Pel both the videos are Private. Make them unlisted instead.

@Peter Pel both the videos are Private. Make them unlisted instead.

I have made them unlisted now. Thank You Fagun

We will keep you posted with the updates as soon as we hear from them. Further, you can also contact them once so that they can quickly resolve it.

Thanks for the video. We have contacted the Thrivecart regarding the same as their subscription cancellation triggers are not working as expected as tested it from our end as well

We will keep you posted with the updates as soon as we hear from them. Further, you can also contact them once so that they can quickly resolve it.

@Peter Pel

Further, there is a workaround, which you can try and will work out perfectly. We tested it from our end for subscription cancellation triggers and they are working fine.

You can make use of "Webhook by Pabbly" and add the webhook URL in your Thrivecart account as shown below -

1. Copy the webhook URL as shown here -

2. Login to your Thrivecart account and move the webhooks page from "Settings" -

3. Now cancel a subscription from your Thrivecart account so that you can capture webhook respone as shown below -

Please try this and let us know if you stuck at any step.

@Peter Pel

Further, there is a workaround, which you can try and will work out perfectly. We tested it from our end for subscription cancellation triggers and they are working fine.

You can make use of "Webhook by Pabbly" and add the webhook URL in your Thrivecart account as shown below -

1. Copy the webhook URL as shown here -

2. Login to your Thrivecart account and move the webhooks page from "Settings" -

3. Now cancel a subscription from your Thrivecart account so that you can capture webhook respone as shown below -

Please try this and let us know if you stuck at any step.

I was able to add the webhook but when I purchase a product it captures it but when I set up a subscription cancellation and cancels a subscription the webhook does not capture it.

Because its not capturing the subscription cancellatoin, the event when I'm using the Filter shows Event Order instead of Event Cancellation.

I'm still stuck and would appreaciate if you help me finalize it with your workaround.

Thank you.

Attachments

@Pabbly

I was able to add the webhook but when I purchase a product it captures it but when I set up a subscription cancellation and cancels a subscription the webhook does not capture it.

Because its not capturing the subscription cancellatoin, the event when I'm using the Filter shows Event Order instead of Event Cancellation.

I'm still stuck and would appreaciate if you help me finalize it with your workaround.

Thank you.

As we explained above, https://forum.pabbly.com/threads/thrive-cart-trigger-issue.1859/#post-9006 try to use Webhooks by Pabbly instead of subscription cancelled trigger, we are in touch with the ThriveCart regarding this, meanwhile, you can use the webhook section of ThriveCart to receive all events at one place, make sure to add a filter step to filter subscription cancelled data in your workflow just below the Webhooks by Pabbly step as mentioned above.

@Pabbly

Attachments

Thank you @Naveen for your swift response. Can you please show me how the webhook can capture the event order.subscription canceled because when i capture the webhook, it gives me order.success so I am not seeing the order.subscription cancelled in the filter to use as it was use in your instructions. Thank you.

@Pabbly

It will send the data to Pabbly Connect.