Trello Trigger Issue

Hello, I would like to e-mail with you so I can CC my tech expert. Can we do that?

We have an issue with a connection that seems to trigger the same automations twice in a row. We need that fixed. Here is a video where we go over it: https://video.sidd.at/conversations/fad1da59-47aa-53f3-acf6-50497b84bab9

Please let's continue talking over e-mail.

Hello Teun,

Thank you for reaching out.

Based on your description, the issue you're experiencing may be due to multiple clicks on the "Save and Send Test Request" button while configuring the trigger. This can result in multiple trigger subscriptions being created, causing the same event to trigger the workflow more than once.

To resolve this, we recommend the following:

1. Clone your existing workflow (or create a new one).

2. Reconfigure the trigger step by establishing a fresh connection.

3. Click the "Save and Send Test Request" button only once during the setup.

4. If you need to capture another sample response, please use the "Recapture Webhook Response" button instead of clicking "Save and Send Test Request" again.

After making these changes, please test the workflow and let us know whether the duplicate triggering issue has been resolved.

Also, we have replied to you over Ticket ID - 211178 as well.

If the issue still persists after following the above steps, we'll be happy to investigate it further.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Hello Teun,

Thank you for reaching out.

Based on your description, the issue you're experiencing may be due to multiple clicks on the "Save and Send Test Request" button while configuring the trigger. This can result in multiple trigger subscriptions being created, causing the same event to trigger the workflow more than once.

To resolve this, we recommend the following:

1. Clone your existing workflow (or create a new one).

2. Reconfigure the trigger step by establishing a fresh connection.

3. Click the "Save and Send Test Request" button only once during the setup.

4. If you need to capture another sample response, please use the "Recapture Webhook Response" button instead of clicking "Save and Send Test Request" again.

After making these changes, please test the workflow and let us know whether the duplicate triggering issue has been resolved.

Also, we have replied to you over Ticket ID - 211178 as well.

If the issue still persists after following the above steps, we'll be happy to investigate it further.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com