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trigger new slack user not working

Jsharpp

Member
I created a workflow. I selected the trigger ''when new user''.

I added a new user but it doesn't trigger. I waited for more then 30 hours. It should work in 10 minutes because I have the paid plan.

When I test it, it shows the old user and not the new one.

Can you see what is going wrong?
 

Supreme

Well-known member
Staff member
Hey @Jsharpp

When connecting to your Slack trigger event to capture the new user, kindly utilize the token type as 'bot'.


2023-08-10_13h45_38.png
 

Jsharpp

Member
Hi, thanks for your reply.

I tried it with bot, but unfortunately it doesn't work. Still get the same info as when I use user token.
 

Supreme

Well-known member
Staff member
Kindly record a short video on how you have made the connection and try to run the workflow.

Since it is working fine on our end.
 

Jsharpp

Member
Hi thanks for your reply.

I did exactly the same but at my side it is not working. It doesn't trigger when a new member signs up for our workspace.
 

Supreme

Well-known member
Staff member
We recommend you contact the Slack support team once on the same since the trigger event for new users is working fine at our end.
 
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