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Uchat + Pabbly Issue with user fields


Your Task History ID
Since 2 weeks ago the uchat webhook with an specific tag is not returning the "user field" data. This was working one week ago and now the data is not showing. I report this in UChat but I dont know if it is a Pabbly Issue or Uchat issue. Here Im sharing a loom trying to explain the issue more in detail. Thanks



Staff member
Hi @Jorge,

Could you please create a short screen recording of you submitting the form, with the 'Fetcha Cumple' field filled, and its data not showing up in your workflow's Task History?


Staff member
Thank you for sharing the video. Please allow us some time to look into this concern. We will get back to you with an update soon.


Staff member
Our team suggests that you try using the 'Search User by Email' action step to retrieve the value associated with the 'Fecha cumple' field.
image - 2024-05-14T231637.825.png

Also, please note that the 'Specific Tag Added' trigger event activates whenever the particular tag (Opt-in_1) is added to the user, not when all fields are added to that user's field.