Unable to Fetch Custom Freshworks for Facebook Leads Integration

[clicksbazaar]

Hello, I had 1 question regarding Pabbly. We are using Pabbly connect to integrate freshworks with Facebook leads. The issue is: We have defined some custom fields in the CRM. When we are trying to do the integration, the custom fields are not being fetched and we are not able to map the leads properly in the CRM. That field exists in the facebook form as well as Freshworks but not reflecting in Pabbly. Can anyone help on this?

 

[Pabbly]

Hello, I had 1 question regarding Pabbly. We are using Pabbly connect to integrate freshworks with Facebook leads. The issue is: We have defined some custom fields in the CRM. When we are trying to do the integration, the custom fields are not being fetched and we are not able to map the leads properly in the CRM. That field exists in the facebook form as well as Freshworks but not reflecting in Pabbly. Can anyone help on this?

We are looking into it and shall get back to you with an update soon.

 

[Pabbly]

Hey @clicksbazaar

We are still working on this and shall update you soon. It's taking a bit more time since we are working on supporting all the custom field modules for Freshworks integrations.

Thank you!

 

[Pabbly]

Hey @clicksbazaar

We have launched the custom field module for Freshworks integration as shown below. Please login to your Pabbly Connect account and check at your end -