Unable to send WooCommerce order notification to WhatsApp

Status: Closed · Asked by appewise on Aug 25, 2023 · 0 views

appewise — Question · Aug 25, 2023

Your Workflow URL: https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZmMDYzNjA0MzY1MjZmNTUzNDUxM2Ii_pc

Dear Support,

My trigger is WooCommerce and Action is using WhatsApp Cloud API

The setup connection was no issue and Response Received in the action result. However, my whatsapp was not received anything.

Can you please advise or help me check if possible ?

Thanks

Best Regards,
Appewise

Pabblymember11 — Reply · Aug 25, 2023

Hey @appewise

In situations where the user has not initiated the conversation with your WhatsApp, it is necessary to employ the "Send Template Message" action. After the user has initiated a conversation with your WhatsApp, you are then able to utilize this specific action step.

appewise — Reply · Aug 26, 2023

Dear Support,

I just need to send a new order notification to customer by whatsapp. Anyway on the setup can do it ? I can't have user initiated a conversation with me in this case

Pabblymember11 — Reply · Aug 26, 2023

So, kindly use the "WhatsApp Cloud API: Send Template Message" action step to send the message to the user.

You can also refer to the following video lesson for the same.

youtube.com/watch?v=vzE1QtP1_5U

appewise — Reply · Aug 26, 2023

Dear Support,

Thanks Its work with default template. For a new template created i need to wait approval

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