Webhook data label names changing order

[wibbler]

I use a webhook to capture form (DeftForm) entries - e.g. screenshot: https://i.vgy.me/24g1JX.png

If fields are empty, they do not get sent from DeftForm. Therefore the Data Label/Response numbers (e.g. https://i.vgy.me/vnGHYF.png) will be different all the time.

In the workflow steps, I can only reference Data Label numbers, not actual label names.

How do I get around this?

 

[ArshilAhmad]

Hi @wibbler,

Could you please share the Workflow URL where you have this concern?

 

[wibbler]

Sure - https://connect.pabbly.com/workflow...OAGVcSAEFBFIIe1dNVEZdXgF7WhdRKlEUDT5dA1R8BGU#

The last two Responses show the problem.

Response B has all the form fields filled in, and has "Number of Guests" in Data Label/Response 9 (screenshot). Response C has only the compulsory form fields filled in, and has "Grazing Table Package" in Data Label/Response 9 (screenshot).

 

[ArshilAhmad]

Webhook by Pabbly is based on descriptive webhooks and captures whatever data the application sends to us. We do not have any control over the data sent by the source application to Pabbly Connect. Since the source application is sending shuffled data, there is nothing we can do to resolve this from our end. We recommend contacting the support team of the source application to understand the issue.

You can connect your application to webhook.site to verify that the data is indeed being sent in this manner from their end.

 

[wibbler]

Hi - the source site isn't sending shuffled data - it just isn't sending a Data Label with the Data Value is empty. For example, if fields 1,2,3,4 and 5 are on the form, and only fields 1, 2, 3 and 5 are filled in, then field 3 will be the 3rd field to be sent on the webhook. However, if fields 1, 3 and 4 are filled in, then field 3 becomes the 2nd field to be sent on the webhook.

Is there no way to search for a certain Data Label name and use the corresponding value?

 

[ArshilAhmad]

Hi - the source site isn't sending shuffled data - it just isn't sending a Data Label with the Data Value is empty. For example, if fields 1,2,3,4 and 5 are on the form, and only fields 1, 2, 3 and 5 are filled in, then field 3 will be the 3rd field to be sent on the webhook. However, if fields 1, 3 and 4 are filled in, then field 3 becomes the 2nd field to be sent on the webhook.

Is there no way to search for a certain Data Label name and use the corresponding value?

Unfortunately, there is no tool available that can search for the label name and provide the corresponding value. Mapping serves this purpose, but it breaks when the number of fields changes.

 

[karilynae]

I run into this a lot! Let me know if you come up with a solution.

 

[Preeti Paryani]

Hello @karilynae,

Currently, we do not have this feature available. However, if we introduce it in the future, we will be sure to notify you.

 

[Fagun Shah]

@karilynae @wibbler if you guys are okay for paid solution for this issue then feel free to DM on FB.
My messenger link is below.

 

[wibbler]

I run into this a lot! Let me know if you come up with a solution.

Hi - the solution was given by my forms provider - they added the option to send blank fields.