Hello Raymond,

Thank you for reaching out.

We have checked from our end, but we are currently unable to find any subscription or purchase for the 50,000 Email Verification credits under the email address from which you have contacted us.

Could you please check and confirm whether the purchase may have been made using another email address associated with you? This is a common occurrence when a purchase is made using a different email address than the one linked to the account.

Once you confirm the email address used for the purchase, we will be in a better position to locate and verify the payment and proceed accordingly. Please also let us know whether you would like us to transfer the purchased credits to your original Pabbly Email Verification account, if the payment was made under a different email address.

We look forward to your confirmation so we can assist you further.

Hello Raymond,

Thank you for your response.

We understand your concern regarding the 50,000 Email Verification credits purchased on August 15.

To help us locate the payment and allocate the credits to your Pabbly Email Verification account, could you please confirm the email address that was used at the time of purchase? We are currently unable to locate the purchase under the email address from which you contacted us.

Once you provide the purchase email address, we will check the transaction details and assist you further with the credit allocation.

We appreciate your cooperation and apologize for the inconvenience caused.

THIS IS NOW A REFUND REQUEST!

I emailed you the other day with this information and yet more delays.

The email address that made the payment was [email hidden]

I emailed this to you on 20th - its now the 23rd!

I will get these email addresses verified somewhere else - everything takes ages with you people and I don't have time to wait around while you prevaricate - you have zero urgency about anything and so this time its cost you money and in future I will not be verifying with you until you can learn that people in business want answers instantly - not 3 to 5 days later.

THIS IS NOW A REFUND REQUEST!

THIS IS NOW A REFUND REQUEST!

THIS IS NOW A REFUND REQUEST!

Even this support system is broken - I put this "THIS IS NOW A REFUND REQUEST!" in big red bold letters and it ended being black text when I saved. I dispair with you people I really do!

Hello Raymond,

Thank you for providing the purchase email address ([email hidden]).

We checked our system and located the payment for Pabbly Email Verification - 50,000 Emails made under [email hidden].

Because your support ticket was submitted from [email hidden], our team was unable to locate the transaction initially. We requested the purchase email on August 20th so we could locate the credits and assist you promptly.

Since the purchase is active and assigned to [email hidden], we can immediately transfer the 50,000 verification credits to your main account email ([email hidden]).

Please confirm if you would like us to proceed with transferring the credits to [email hidden] so you can start using them right away.

I think its amazing that you find them the moment that I mention REFUND!

Strange that isn't it.

You requested the email address on the 20th "so you could locate the credits and assist me promptly" hmmmm

I sent you the email about 10 mins after I got your email on the 20th complete with screenshots and then ... NOTHING ... I wouldn't call that "promptly" would you??

Go ahead and put the credits into my verification account IMMEDIATELY

Also change the ORDER FORM so that it says in big red letters "YOU MUST USE THE SAME EMAIL TO PURCHASE AS YOUR ACCOUNT EMAIL!"

If you don't make things stupidly and abundantly clear this crap happens.

you also need to go look up "URGENCY IN BUSINESS" as clearly you have no concept of this and think that all the business people that pay you money every month have all the time in the world to waste - well we don't and you frustrate the hell out of me with your delays and your inability to lay your hands on information even when information is provided to you - what are you running over there because its not a well structured business machine that can lay its hand on any data.

I run a company with 80,000 clients and 1100 staff - I can have any piece of information related to my business under my view in less than 2 minutes! So whats your probleml?

Hello Raymond,

We have successfully transferred the 50,000 Pabbly Email Verification credits to your main account email address ([email hidden]). You can now log in and start using them immediately.

Regarding the timeline and your feedback:

• Communication & Verification: Our team replied on the same day you submitted the initial query (August 20th) requesting the purchase email. Since we received no reply from your end until August 23rd (after our follow-up on August 22nd), we were unable to locate or transfer the credits sooner. We can only process account updates once the necessary verification details are provided to us.

• Account Email Requirement: It is standard across web platforms that purchases automatically assign credits to the email address entered during checkout. Without knowing which email was used at checkout, the system cannot automatically guess or link it to a different account.

Now that the credits are transferred, everything is fully active on [email hidden]. Please let us know if you need anything else.