while sending pdf file from gdrive to whatsapp pdf format changed

[saurabh23]

while sending pdf file from gdrive to whatsapp pdf format changed

sending pdf file from gdrive to whatsapp thru whatsapp api but sending pdf file but file become bin on whatsapp sending thru whatsapp api

 

[Pabblymember11]

Hey @saurabh23

Can you please share the task history ID from which you have noticed such behavior so that we can look into it?

 

[naved]

i have similar issue, all pdf file convert by itself to BIN.

Task History ID -

IjU3NjUwNTZlMDYzNzA0MzI1MjZiNTUzNzUxM2I1MTZhNTQzNDBmMzMi_pc​

 

[Preeti Paryani]

Hello @naved,

Please allow us some time to look into the issue and we will get back to you soon.

 

[naved]

Hello @naved,

Please allow us some time to look into the issue and we will get back to you soon

Kindly update the status

 

[Luv]

Hello @naved

We were unable to find the workflow associated with your task history ID. Kindly let us know the workflow name, and the email address associated with your Pabbly account so that we can look into it and assist you accordingly.

Looking forward to your positive response.

 

[naved]

Workflow name: Order Confirmation​

my email address : [email protected]

 

[Luv]

Hello @naved

To troubleshoot the issue in your workflow, we need to send a few test messages. Please grant us permission to access your Pabbly account and make necessary modifications to the workflows if needed.

 

[naved]

Yes go ahead

 

[naved]

how is the progress ?

 

[Preeti Paryani]

Hello @naved,

It seems the issue is related to the image you're using. Please make sure the image or file is supported by Meta, for more info refer to these docs - https://developers.facebook.com/docs/whatsapp/cloud-api/reference/media.

 

[naved]

we are using pdf.. it was working fine, the issue happened recently. see the workflow history. its not new

 

[Preeti Paryani]

Hello @naved,

Please try setting up a new connection with AISensy and let us know if it helps resolving the issue.

 

[naved]

Untitled Workflow​

i created this new workflow but still the same issue.

 

[naved]

on aisensy, the error say "invalid media url"

 

[naved]

on aisensy, the error say "invalid media url"

 

[Preeti Paryani]

Hello @naved,

We have added a File Uploader action to your workflow to get a proper file URL and mapped it under the WhatsApp by AiSensy: Send Template Message action.

Kindly test it and let us know if it works fine for you.

 

[naved]

yes now working with this method. thanks a lot

 

[Preeti Paryani]

Hello @naved,

Thanks for the update, we'd love to hear your thoughts! If you have a moment, please rate us on Google. Your feedback helps us improve