Why we all the time getting error message in this workflow?

[guyseo]

Hi,

Why we all the time getting error message in this workflow?

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Some number are Ok and some get error but its the same number format.

 

[Preeti Paryani]

Hello @guyseo

As we have checked the workflow history we have noticed that the responses received from Facebook Lead Ads is been received with different keys under the Phone NUmber Response field, which might be causing the issue.

In the case of successful task history, the Phone number is received under this key - Res4 מספר טלפון

In case of failure, the Phone number is received under this key - Res4 Phone Number

Due to this the subsequent steps isn't receiving the mapped details, causing the errors.

Can you please confirm the exact label for the phone number?