WooCommerce - Freshdesk Create Ticket Issue
Status: Closed · Asked by vidhivora on · 0 views
I am trying to pass woocommerce data to Freshdesk to create ticket.
However I am getting in freshdesk when I try to pass json data of woocommerce to freshdesk. I have properly connected woocommerce store and freshdesk with credentials. When I check data in for freshdesk I seee this data
"Custom Fields Pabbly Custom Fields {{pabbly Custom Key}}": "{{pabbly_custom_value}}"
And Data out has this error
{
"Description": "Validation failed",
"Errors 0 Field": "pabbly_custom_fields",
"Errors 0 Message": "Unexpected/invalid field in request",
"Errors 0 Code": "invalid_field"
}
Usecase is same - create a new ticket for each woocommerce order update.
Hey @vidhivora
We have forwarded your query to our tech team and they are currently looking into it. So, kindly allow us some time.
Any update?
Hey @vidhivora
Our tech team is currently looking over your concern and testing the endpoint. We will let you know with an update soon.
Your kind patience will be highly appreciated.
I hope I do get some sort of an update today as this is critical to my business. Thanks
Hey @vidhivora
We have made some changes in the desired action step and it is working fine now(reconnect the action step once).
Kindly give it a try and let us know if that works for you.