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WooCommerce - Freshdesk Create Ticket Issue

vidhivora

Member
I am trying to pass woocommerce data to Freshdesk to create ticket.

However I am getting in freshdesk when I try to pass json data of woocommerce to freshdesk. I have properly connected woocommerce store and freshdesk with credentials. When I check data in for freshdesk I seee this data

"Custom Fields Pabbly Custom Fields {{pabbly Custom Key}}": "{{pabbly_custom_value}}"

And Data out has this error
{
"Description": "Validation failed",
"Errors 0 Field": "pabbly_custom_fields",
"Errors 0 Message": "Unexpected/invalid field in request",
"Errors 0 Code": "invalid_field"
}

Usecase is same - create a new ticket for each woocommerce order update.
 

Supreme

Well-known member
Staff member
Hey @vidhivora

Our tech team is currently looking over your concern and testing the endpoint. We will let you know with an update soon.

Your kind patience will be highly appreciated.
 

Supreme

Well-known member
Staff member
Hey @vidhivora

We have made some changes in the desired action step and it is working fine now(reconnect the action step once).

Kindly give it a try and let us know if that works for you.
 
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