WooCommerce webhook stopped working

[eladyanai]

My WooCommerce webhook trigger stopped working since yesterday. I still have free tasks available, and I don't see any specific errors. I didn't get any email, but the scenario isn't triggered since yesterday, and I don't even have any clue how to debug it. I also tried to manually trigger the webhook, but it also doesn't seem to respond.

Is there any way to solve it or to make sure what's the problem? Do you have any other approach to debug if the trigger isn't working and why?

 

[Preeti Paryani]

Hello @eladyanai,

Could you please share a screenshot showing the webhook configured in your WooCommerce account? Also, kindly ensure that the webhook is set to Active.

If it is active, please try the below troubleshooting steps:

1. Install a webhook using https://webhook.site and configure it in your WooCommerce store to capture the "new order created" event.
2. Once done, create a new test order and check if the data gets captured both in Pabbly and on the webhook.site.
   • If the order does not appear in either Pabbly or Webhook.site, it likely indicates an issue on the WooCommerce side.
   • However, if the order is successfully captured on Webhook.site but not in Pabbly, please let us know so we can investigate further.

To learn how to set this up using webhook.site, you can follow this tutorial:

 

[vimanamdmc]

Thanks for sharing these troubleshooting steps. Setting up a test webhook with webhook.site is indeed a quick way to confirm whether the issue is from WooCommerce or the integration side. I had a similar challenge while working on a travel booking website project, and after configuring the webhook properly, the issue got resolved.

For anyone looking at practical examples, you can also check how we structured order flows and package details on our travel site vimanamdmc.com. It might give some clarity on how webhooks and order handling align with WooCommerce setups.

 

[eladyanai]

it does seem like the webhook is arriving to

Webhook.site - Test, transform and automate Web requests and emails

Instantly generate a free, unique URL and email address to test, inspect, and automate (with a visual workflow editor and scripts) incoming HTTP requests and emails

webhook.site

but not on pabbly....

 

[Preeti Paryani]

Hello @eladyanai,

Could you please provide us with the Workflow URL where you are facing this issue a screenshot showing the webhook configured in your WooCommerce account? Also, kindly ensure that the webhook is set to Active. This will help us investigate the problem more effectively and assist you accordingly.

Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're comfortable with this, please grant us permission by stating in your next reply:

"You have my permission to log into my Pabbly Connect account and edit the workflow, if required. Here is the registered email address associated with it."

Looking forward to assisting you further.