André Vianco
Member
I have a problem when creating a new subscriber client of a membership. In my workflow when a customer signs a membership at STRIPE checkout I ask Pabbly to take the lead to a Kartra list, if the customer is new everything is fine, but if this person has already visited another Kartra page and have already filled out any Kartra form in the past and your email already exists in my Kartra list, the automation of the workflow error because Kartra says that the email already exists and cannot "create it again". This is a big problem because only when the lead is subscribed to the list will the other automated steps go ahead... Stripe customer subscribes to the product > is subscribed to the list within Kartra > the system provides access to the members area and creates a user login and password.
In the case of a customer purchasing, but having already added their e-mail address to Kartra prior to purchase, the customer is charged, but their data does not go forward, the customer is not subscribed to the list or receives a welcome e-mail or access details.
So... I need help.
I need to know if there's any way to get around this problem, making the customer subscribe to the list of new students without Kartra blocking customers with emails that already exist in Kartra's CRM.
In the case of a customer purchasing, but having already added their e-mail address to Kartra prior to purchase, the customer is charged, but their data does not go forward, the customer is not subscribed to the list or receives a welcome e-mail or access details.
So... I need help.
I need to know if there's any way to get around this problem, making the customer subscribe to the list of new students without Kartra blocking customers with emails that already exist in Kartra's CRM.