Workflow with Facebook Lead Ads, ClickSend, Gmail and Google Sheets only works in test

[Himmelroth Marketing]

Hi there!
Please help me, I've watched several videos of yours, but didn't get any solution from that:

I've created a workflow: Facebook Lead Ads = trigger, then I and my client shall get a SMS via Clicksend with the data of the new leads, then an email should be sent via GMAIL to the leads, then the lead data should go to a google sheet.

In the testing scenario, everything worked perfectly, I got a SMS, there was an email sent and a new row added in Google Sheets.

But when a real lead comes in thru Facebook, I only get a empty SMS (die mapped data don't come, e.g. the name and the phone number of the lead), and there's no mail sent and no row added.

What can I do? I don't see any errors, since in the test scenario, it's always working (with my test/dummy data). How can I possibly fix this? I also tried to change the order of the tasks: first mail, then SMS, then row in sheetsa. Please help me.

Thank you very much!
Sonja

 

[Preeti Paryani]

Hello @Himmelroth Marketing,

Please try using "Facebook Lead Ads: New Lead Instant (Beta)" as the trigger instead of "Facebook Lead Ads: New Lead Instant" and let us know if it resolves the issue.

 

[Himmelroth Marketing]

Hi, thank you!
I did try using the Beta version, but it still doesn't work. Still, it is working when I send a test lead through the Facebook testing tool. But in real life, there's only sent an empty SMS (without the data of the lead: name, phone number), the google sheet stays empty and also the mail through gmail is not sent. Do you have any other idea please?

 

[Himmelroth Marketing]

 

[Himmelroth Marketing]

here's a screenshot of the ClickSend step: I keep getting SMS, but only without the data of the leads (name and phone number), you can see I did map the data, but it never comes through.

 

[Himmelroth Marketing]

here's the protocol of Clicksend: in the test, in the data message 0 Body everything is ok, there's a text and there's 2 sets of data (name and number). why does it only work in the testing scenario?

 

[Himmelroth Marketing]

here's the protocol of my 4th step, google sheets, it also works in the test scenario, but when a real lead is coming in, now row is added.

 

[Himmelroth Marketing]

and finally, my 2nd step (of 4), Gmail: in the testing scenario, I do get mails, but never in real life. why @Preeti Paryani

 

[Himmelroth Marketing]

this is the URL of my workflow. I'm desperate since I've tried everything I could think of, changed the order of the steps (ClickSend, Gmail, Google Sheets), tried with Beta, without Beta ... https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZmMDYzZTA0MzQ1MjY0NTUzMjUxMzUi_pc
Thank you very much for your support!

 

[Preeti Paryani]

Hello @Himmelroth Marketing,

We re-executed one of your task histories, and it appears to have been successfully processed.

Could you please check if the record was correctly processed for the next action? Additionally, try adding a few more test cases and let us know if the workflow is functioning as expected.

Task History ID after re-execution: IjU3NjUwNTZmMDYzNDA0MzQ1MjZkNTUzYzUxMzU1MTYyNTQzNTBmMzIi_pc

If the issue persists please share a screen recording showing the test lead and how the other actions were performed.

 

[Himmelroth Marketing]

thank you very much for your fast answer! @Preeti Paryani
Now I did get all the things (mail, sheet, SMS) from the last real lead which came a couple hours ago. Plus I just did 2 tests, see screenshot, but I still wait ... no sms, mail and sheet row yet

 

[Himmelroth Marketing]

I did a few tests, so far, only 2 worked ...

 

[Preeti Paryani]

Hello @Himmelroth Marketing,

Thank you for the update. We recommend waiting for the actual leads to appear. However, if these leads are still not captured in the workflow history, please provide us with the lead creation time and details. We’ll investigate the issue further.

 

[Himmelroth Marketing]

Hi @Preeti Paryani
thank you so very much! One actual lead recently appeared, the test leads from a few hours ago are still queuing, but I guess, that doesn't matter? So I hope, the next real leads will be delivered as well.

 

[Preeti Paryani]

Hello @Himmelroth Marketing,

Thanks for the update, we'd love to hear your thoughts! If you have a moment, please rate us on Google. Your feedback helps us improve.

If you face any further issues you can reach out to us on the same thread.