Zendesk & Jira integration - tasks not imported to Jira
Status: Closed · Asked by magdalena.pietrasz on · 0 views
Hello,
I have a problem with Pabbly connect and Zendesk->Jira integration.
I created a webhook in Zendesk, it is active so tasks that meet certain conditions should be exported to Jira automatically, but it seems they are not.
I followed this tutorial
youtube.com/watch?v=8m5WZL06XGM
In Pabbly I think it looks alright, please see https://www.screencast.com/t/D7XtB03JiNh It looks like it is consuming tasks but no tickets appear in Jira which is strange. However, test task is sent without any problems, please see screenshot from Jira https://www.screencast.com/t/0wfG88I6L
I'm wondering what else can be checked. Could you please advise? Thank you!
Hey @magdalena.pietrasz
Could you please check from your workflows history log once that whether the mapped data is coming from the trigger response or not?
Hi, thank you for your quick response.
I checked and it seems there is a partial fail.
Does this 'Summary' field need to be added in Jira?
Attachments
I checked and it seems there is a partial fail.
Does this 'Summary' field need to be added in Jira?
Yes, since it is a required field without any data in the field and then try again.