Zendesk - Updating Ticket

[wes@virtualbluemonitoring]

I am attempting to add "Update Ticket" in Zendesk as a task following a routing shift. When I go to map the items to update in the ticket, it does not present all of the custom fields we have in a ticket so that they can be updated.

As an example, we have a "Camera Status" custom field that details if a camera is online or offline. We want a ticket to update if a webhook is received detailing that a status changed.

The custom fields DO come through to Pabbly for a new ticket creation, just not an updated ticket.

Can you assist with what might be wrong here?

 

[ArshilAhmad]

Please allow us some time to look into this concern. We will get back to you with an update soon.

 

[Preeti Paryani]

Hello @wes@virtualbluemonitoring,

We are glad to inform you that our team has added custom fields to the update ticket action. Please try it on your end and let us know if it works for you.