Previously, while testing I had created the a re-occuring payment plan in pabbly subscription billing & payment gateway was the test payment. Currently I have already deleted all the customers, subscriptions from pabbly but still everyday i get a mail saying the payment is received for the re-occuring payment & it is triggering the webhook event as well. This is somehow adding garbase data to our production so, how can we tackle this? Need help.
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For the deleted customer & subscription, the cron is still sending the email for reoccuring payment
- Thread starter binaya
- Start date
Hello @binaya ,
This is the correct process for data deletion in Pabbly Subscription Billing:
1. Transactions
2. Customer Invoices
3. Subscriptions
4. Customers
If you want to delete the products and plans also then
5. Coupons and Addons.
6. Plans
7. Products
Additionally, if you are using multiple currencies, please ensure to check and delete data in the same order for the other currencies as well.
I hope this resolves the concerns you are facing. If the issue persists, please don't hesitate to let us know so that we can assist you accordingly.
This is the correct process for data deletion in Pabbly Subscription Billing:
1. Transactions
2. Customer Invoices
3. Subscriptions
4. Customers
If you want to delete the products and plans also then
5. Coupons and Addons.
6. Plans
7. Products
Additionally, if you are using multiple currencies, please ensure to check and delete data in the same order for the other currencies as well.
I hope this resolves the concerns you are facing. If the issue persists, please don't hesitate to let us know so that we can assist you accordingly.
Hello @binaya ,
This email that you are getting is from account with email address - [email protected].
As we have checked the subscription and customer is still present in the account due to which you are still receiving the email.
Please refer to the below screenshot for more details
I hope this answers your concerns, if any other concerns please feel free to let us know we are here to assist you.
This email that you are getting is from account with email address - [email protected].
As we have checked the subscription and customer is still present in the account due to which you are still receiving the email.
Please refer to the below screenshot for more details
I hope this answers your concerns, if any other concerns please feel free to let us know we are here to assist you.
