Shopify Accepts Marketing not updating customer

[wesleyr]

I have a workflow set up that attempts to create a customer in Shopify with the 'Accepts Marketing' set to true. The customer creation is fine. However, the accepts marketing flag is not being set. I think it's partially to do with the fact that Shopify has marketing consent split into email & sms now, and the Pabbly Connect setup only sending a 'generic' flag.

See difference below in the Data In vs the Data Out. You'll see that the response data has separate fields for capturing email & sms consent, with the email consent fields being different to the Data In. Can we please update the Shopify Create Customer event to facilitate this?

 

[Luv]

Hey @wesleyr

Our team is currently investigating this matter. Please grant us some time, and we will revert to you promptly once the issue has been addressed.

 

[Luv]

Hello @wesleyr

We're also interested in learning about any additional fields you'd like to have updated or added, apart from "Email Marketing Consent" and "SMS Marketing Consent." Please inform us so that we can promptly advance with the updating process.

 

[wesleyr]

Hello @wesleyr

We're also interested in learning about any additional fields you'd like to have updated or added, apart from "Email Marketing Consent" and "SMS Marketing Consent." Please inform us so that we can promptly advance with the updating process.

Hi Luv. Thank you for looking into this. At this time, the only additional thing I can think of would be access to the customer metafields. Would be very valuable in the integration, but not crucial for what I need now.

Thanks

 

[Luv]

Hey @wesleyr

Thank you for your response. We'll certainly take that into consideration. Please grant us a bit more time, and we'll notify you promptly once the fields have been added.

 

[Luv]

Hey @wesleyr

We have successfully updated the Email Consent field and the added customer metafields as per your requirement. Kindly test the same and let us know in case you face any issues.

Further, we also tried updating the SMS consent fields but there seems to be some issue regarding that from Shopify's side. We are currently in an ongoing conversation with the regarding this. Refer to this for more information - https://community.shopify.com/c/shopify-apps/create-customer-api/m-p/2538422#M77264

We will update you promptly as soon as those fields are updated as well.

 

[wesleyr]

This is great @Luv . Thank you — will run a test and let you know if I run into any issues. Do you have a bit more information aout the customer metafields set up available?

 

[Luv]

Hey @wesleyr

We have already contacted Shopify for this. We could help you out and convey the issue more effectively if you let us know your use case regarding the same as you explained to us about "Email and SMS Marketing Consent".

 

[wesleyr]

Hi @Luv - is it possible to also update the Update Customer action to also support the new Email Consent fields? Currently we only see the Accepts Marketing boolean field.
Thanks

 

[Luv]

Hey @wesleyr

We're currently in the process of investigating this issue. Please allow us some time, and we'll get back to you promptly once we've addressed it.

 

[Luv]

Hey @wesleyr

We have successfully updated the action step "Update Customer" action step for Shopify. Please refer to the image below,

 

[wesleyr]

Hey @wesleyr

We have successfully updated the action step "Update Customer" action step for Shopify. Please refer to the image below,

View attachment 41911

Excellent, thank you @Luv . I will test today and come back to you if there are any issues.